MS LUXURY AUTO PARTS

Precision · Performance · Prestige

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Customer Support

Returns & Refunds

Return Window 7–10 Days
Refund Time 5–7 Business Days
Free Pickup All Eligible Items
Last Updated March 1, 2025

We stand behind everything we sell. Our return and refund policy is in compliance with the Consumer Protection Act, 2019, Consumer Protection (E-Commerce) Rules, 2020, and applicable guidelines issued by the Department of Consumer Affairs, Government of India. If you are not completely satisfied with your purchase, we are here to help. Please review our policy below and initiate your return within the eligible window.

01
Request Return

Log into your account and submit a return request within 7 days of delivery (10 days for defective items).

02
Pack Your Item

Repack the item in its original packaging with all accessories, invoice, and warranty card included.

03
Free Pickup

Our logistics partner will schedule a free doorstep pickup from your Delhi NCR address within 2–3 business days.

04
Get Refunded

Once received and inspected, your refund is processed to your original payment method (UPI, bank, card, or wallet) within 5–7 business days.

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Need Help With a Return?

Our support team responds within 1 business day (Mon–Sat, 9am–6pm IST). You may also file a consumer complaint on the National Consumer Helpline (NCH) at 1800-11-4000.

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